By placing an order with us you must agree to the terms and conditions of our Return & Exchange Policy. These rules have been enforced due to the substantial savings we offer and the quality of our product.

RETURNS / EXCHANGE POLICY
If you are not completely satisfied with the item(s) you ordered we will provide you with an exchange with a store credit only for all non-clearance and non-sale items received within 30 days of the original delivered shipping date. All items must be returned in the same condition they were received with proper authorization. All items must be new, unworn and unwashed, free from defects, abnormal smells, and with original packaging and tags attached, if applicable. All items returned that are not in the same condition as received or after 30 days will be refused and returned, no exceptions, and item(s) will be returned at your expense. If a shipment has been sent to you and it is refused or returned to us for any reason then you will be subject to a 30% return fee and issued a store credit by for the remainder.

Sale items
NOTE: All clearance and sale items can only be exchanged within 3 days of receipt for a store credit, no refunds can be given. Clearance or sale items are all items marked down in price (look for sale indicators under the original price of the item or in the special “Sale” section).

Defective / Incorrect Items
If you receive a damaged or incorrect item, it must be returned within 2 business days and can only be exchanged for the same item. If the item is no longer available, then a store credit will only be issued, no refunds will be given at any time. Many of the items we carry utilize various techniques including (but not limited to) vintage, dying, and distressing processes that may cause small holes to appear in the garment, these are characteristics associated with the look and are not considered defects.

REFUND POLICY
We will issue a refund if the item is postmarked within 7 days of its receipt for in stock, non-sale items only (not applicable for preorder/special order items). There is a 15% restocking fee on all authorized refunds, plus the original incurred shipping/handling costs. If the item is postmarked and returned after 7 days but received within 30 days, or does not meet the refund policy criteria, you will be issued a store credit and the sales tax, if applicable. After 30 days the item will not be accepted and stays with you.

All items must be pre-paid to ship and we recommend that you insure all returns for the full value by a traceable carrier, preferably USPS or UPS. These guidelines are provided for your protection. We will not be responsible for return shipping losses.

PLEASE NOTE: If you return your original item for an exchange and then want to return your exchange back, you will only receive store credit.

Any orders on in stock items cancelled prior to shipment are subject to a 10% cancellation fee.

HOW TO RETURN ITEM(S) :
We have simplified the return process to make it more convenient for our customers. Returns must be authorized by Tri Lyfe. Please call toll free 1-877-Tri-Lyfe "877-874-5933" to get a return authorization number “RA #”. All returns ship to: Tri Lyfe 300 Center Drive Suite G #199 Superior, CO 80027

Returns without a RA # will be refused.
Claims must be made within 7 days from receipt.
Item must be sent Freight Pre-Paid. Please allow 2-3 weeks for credits to be processed. All appropriate store credits and refunds will automatically be issued after we receive the item(s) back, as well as the sales tax, if applicable, minus any applicable shipping/handling costs or restocking fees. We MUST receive this form completed and signed with your return or we cannot process it and it will be returned to you!